Kalacoat

Refund Policy

www.KalaCoat.Online knows the importance of money. We value your hard-earned money and appreciate your trust in us. We provide upfront policy of payment for the Orders placed for Legal Services and/or other.

After placing an order, if the Customer wishes to cancel the order, the Customer shall send an email to KalaCoat.Online@gmail.com along with the details of the order that need to be cancelled and can ask for cancellation of the order by stating a valid reason.

Notwithstanding anything stated above, nothing in this Cancellation Policy shall be applicable to the following categories of document:-

  1. If the draft of the document has been shared with the Customer at their registered email address for review.
  2. If the Stamp paper has been procured/generated.
  3. If the Government servers of stamping are down.
  4. If the Order has been shipped through Carrier partner.
  5. If the Cancellation is owing to the fault of the Customer.
  6. The Request for cancellation in the aforesaid circumstances shall not be entertained.

 

Also, please note that in case the Payment has been made by way of installments, with respect to Name Change Packages, GST Packages or other products, once the first installment is paid, there cannot be any cancellation request or Refund of any Installment Paid.

REFUND POLICY

  1. We will process your request within 20 to 25 business days of receiving all the information required for processing refund like reason for refund, details for processing request, etc.
  2. We would be unable to process any refund request owing to changes in your situation or your state of mind. However, depending on the circumstances, we would be able to credit your account, with an amount equivalent to the Order you wish to cancel, and you can use the same to avail any of our other services.
  3. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.
  4. Before processing any refund, we reserve the right to make the best effort to complete the service.
  5. Please note that in no event shall any fees paid as Government Fees, Stamp Duty, Advocate/Notary Public Fees and/or other charges paid to third party vendors be refunded.
  6. Third Party Service Providers: While we take all reasonable steps, to ensure that the order is delivered in a timely manner, there might be some delay when we use the services of Third Party Service Providers. Please note that we are not responsible for the handling of the document by the said Service Providers, or in case of delay in receipt of the document, owing to the delay or deficiency of service attributable to the Service Providers.

Disclaimer and Non-liability from Public Disclosures

  • Any personal information disclosed on our website can be used by others and hence you are not supposed to give any such information on the public platforms. KalaCoat.Online is not liable for any such disclosures made by you.
  • KalaCoat.Online is not responsible or liable for any personal disclosures made to any linked websites
  • We shall request you to register using your personal details. We shall use your personal information to send emails, messages or notices regarding our services and also to inform you of any other services available.
  • Kala Coat Online shall also contact you with your personal information to get feedback from you of our services and we also may conduct surveys regarding this.
  • Your information provided to us will never be shared with any third party unless such third parties are performing as part of our services to you. All third parties shall maintain confidentiality with respect to this.
  • Your personal information like religion, political affiliation, race etc will not be disclosed by Kala Coat Online without your express consent.
  • Your personal information shall be disclosed by Kala Coat Online if required by law to comply with legal procedures in the website or to protect the rights of KalaCoat.Online or to protect the rights and for personal safety of the users of KalaCoat.Online

NOTE: Due to Pandemic situation we’re working with lesser staff hence w.e.f April 2020 the refund request will take 40-45 business days to process.

In case of any conflict between this policy and our Terms of Service, the latter shall prevail.

All Rights Reserved.